Sunday, March 20, 2011

Running like snails

We take jet planes to get somewhere fast, while taking hours to get in and out of airports for a one hour flight. Booking passage, packing, deciding what to take and not take, freeway travel, airport security, weather problems, and the unexpected mechanical problems -- a one hour flight becomes a half-day event. This is "running like snails." Rage is a symptom of running like snails. You see it with commuters on trains and freeways; and, on the internet and in the office.

Freeways ought to move quickly -- everyone gets on them during "rush hour". "Rush hour" could be renamed "running like snails" hour. Fast automotive technology meets congested overcrowded freeways. Road rage flares on freeways as drivers try to move faster. Every year 40,000 people die because of the need to “get there on time”.

Companies now organize around information efficiency for maximum profit. For instance, eliminating contact with "ineffectual" and “expensive” humans, instead providing web pages and interactive voice activated telephone services. Customer satisfaction problems are more difficult to resolve nowadays. No one can hear you scream in cyberspace! Fast internet service does not make us more productive, rather it gives us more distractions along the information superhighway.

Someday we will all learn to just walk like lightening.

1 comment:

Bookfool said...

Hear, hear! We need humans for customer service (English speaking and home-based, not thousands of miles overseas). It's amazing that technology is making things worse. We rush more and enjoy less. We talk online but not in person, so we're lonelier. Until we use our technological advancements in positive ways --to avoid a great deal of unnecessary business travel, for example-- we're essentially making our lives go down the drain.

I love your blog.